Set the power at ON position. Therefore, make sure you use a standard 120-volt outlet. Step 2 Use the dry piece of cloth to wipe off the dust and dirt on each blade of the fan. Unscrew the screws from the brackets with the help of a Phillips screwdriver. If the pilot light blows out, your fireplace wont light. Try a full power recycle. COPYRIGHT 2023. If your product is under warranty, dont try any repairs. Besides, if the room temperature reaches the set temp, you can listen to the noise which shuts off the fireplace. Many times, small rodents can get stuck inside the vent. It should be turned on again after five minutes. CO error may appear as a result of an electronic glitch. Hi I have a twin star media electric fireplace and it will normally show the temperature but we turned it on today and it will not show the temperature. Voltage also can be the culprit that doesnt allow the fan to spin. Guess I need to learn, my DW want's oneI told her to buy a cube, wrong answer! Ask a professional to troubleshoot the device. (11 Brands), link to Is Brown Or Blue Wire Positive? They are sending a new circuit board at no cost. Plus, check if your heating element end connection is okay or not. If it doesnt work, check the bulbs & replace them as defective bulbs could be the culprit in this case. Electric fireplaces circuit boards are not replaceable, and if you find a professional that claims to do the task, still, there are damage chances after some use. Wall Mounted vs Recessed Fireplace: What is the Difference? Could you check the heating element if it breaks and burns out? To view the purposes they believe they have legitimate interest for, or to object to this data processing use the vendor list link below. I just want to know if the logs and embers are suppose to glow. As an Amazon Associate I earn from qualifying purchases.Privacy Policy | Affiliate Disclosure. First, turn off the Duraflame heater using the Duraflame remote. Same thing. Then, wait five minutes before you plug in and turn on the master switch. Check for the faulty switch too.First, find out which one or more is responsible for the issue and fix it. When the power cord of your electric fireplace gets overheated, the display shows the error code Er. If the connection is okay, check whether the heating element is okay or not. I have a 9HM900-E451 in a 144 sq ft room. Why does ulnar nerve injury causes claw hand? JA: Anything else we should know to help you best? This is a step by step video on how to repair it. We and our partners use cookies to Store and/or access information on a device. Loose connections that affect a fans operations. Please let me know as I think they are suppose to and something is faulty. Turn off the air conditioner and unplug it. In some cases, a faulty temperature controller may need to be replaced by a qualified technician. You can simply fix the issue. As a result, it keeps shutting down to prevent permanent damage. Simply press the flame button several times to solve the no flame issue. Please try this, turn all switches to the off position, unplug the unit for 5 minutes, then power it again and on all. Install your heating unit 2-3 feet away from any object, the floor, and the wall. How to fix E3 code in electric fireplaces? Why does my Dimplex fire keep cutting out? You will need to check the manual for further instructions if you need to reset the heater after it has overheated. Make sure there is nothing leaning against it that shouldnt be there, or something stuck inside that has stopped it from spinning. Have a Twin Star Model 32II00GRA. 2). Overheating can occur because of airflow restrictions. it also has a burning smell so I unplugged it. We unplugged and plugged back in. A tightly bent or over-stretched power cord may be causing the problem. Also, check the heaters thermostat & the heating element. When your fireplace starts to overheat, it turns off automatically. Electric fireplaces require minimal cleaning because they are a decorative piece in your home and give off heat in an energy efficient manner. How do I reset my electric fireplace insert? The main reasons behind the Duraflame heater not heating are power issues, the heater reaching maximum temperature, malfunctioning thermostat, faulty drive motor, clogged filter, damaged temperature gauge, defective light bulbs, going through a cooling period, and faulty heating element. Contact a technician to check it. Electric Fireplace Error Code E5 means there is an issue with your fireplace ventilation system, or your fireplace fan is not working properly. Nothing else works. All you need to do is to follow the said procedure. Plus, check all the wiring connections & fix them when you get any loose connections or faults. Not bad since it was out of warranty. Hi I have the twinstar model 28EF020GRA.Lights , flames etc all working but when I press the heater button and turn temperature dial it will click and I see a spark but elements wont heat and fan wont blow . Our experts are always here for your help. Hello. Thank you. You may also see the error code in situations where the heater is not connected to a power source. Each electric fireplace gets power by electricity. Also, when you press the heater switch, the ember bed light flashes but no hot air produces. And all I can do it turn volume up and down. E3 Error Code Reason and Troubleshooting. How do you fix E3 error on electric heater? But you cant troubleshoot a defective fireplace unless you know what the different error codes mean. The plug should be checked if it is not the outlet. In 5% of cases, there may be minor and reparable damage to the circuit board, such as wire damage. Plus, press the remote control buttons with gentle pressure. Why is your Duraflame Heater not working? What have you tried so far? There seems to be a short of some kind in my fireplace unit. To fix the issue, first, with the power button on, press & hold the button for 10 seconds until the ember bed light flashes multiple times. Shuts Off Automatically. Dont throw your heating unit anywhere. 2. Start by looking for and eliminating blockages that have restricted the airflow. This set ofpictures show a better shot of the damaged board and wire. Look for debris in the vent. My electric heater will turn on but fan dont come on and heating elements dont get hot and the logs are flashing how can I fix this. We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. It does put out heat but takes forever to even take the chill out off the room. Like most gas powered appliances, the pilot light in your gas fireplace is responsible for igniting the flame. Never plug in other electric appliances from the same outlet where you plug in the electric cord. There is an error code for the tip-over switch on the unit. After five minutes, power everything back on. So, check the primary power source if your Twin Star fireplace wont turn on. The solution is given to troubleshooting 3. Also, check the outlet and socket. Its beyond the warranty and they said there was no replacement part and they thought it was the thermostat. Make sure the electric fireplace is unplugged from the socket before doing this. Then plug it back in and turn it on to see if the problem has corrected itself. Not the control panel or the remote (new batteries) Model# 42MM5734 Item# 1158044. Low. Then I can help you to fix it. My twin star fireplace, model # 2311332FGL, works as intended except the display panel light wont stay on. Does an electric fireplace need to be cleaned? Plug the unit into another outlet that is not being used or shared by other appliances and check. Make sure you plug the unit into an outlet and turn the switch on. Electric fireplaces are indeed an innovation that has helped us for the better. But if your fireplace has chosen to display an ER error, it means a faulty outlet. Med or high. If the problem persists, check the manual, or hire an expert. If this happens, you can email ConsumerRelations@Helen ofTroy.com. You can increment by 1 Degree Celcius or 2 Degrees Fahrenheit. Electric fireplaces dont typically require regular cleaning, but any dust that has built up within the inlet or outlet should be removed as and when required to make sure that the fireplace is working as efficiently and safely as possible. First off, check the plug connection. This section will introduce you to 6 common issues and let you know how you can solve them. Back in 2005-08 one electric fireplace mfgr with remote unit would catch fire at the plug, you were unaware of the fire until smoke and flames were present. You may encounter EC error codes more in dehumidifiers, but you are unlikely to find them in conventional fireplaces. Turn it on to see if the problem has been fixed. The cookie is used to store the user consent for the cookies in the category "Performance". In that case, reach out in the comment sections with your problems. Thanks. Use the soft brush to scrub off the stubborn stains on the blades of the fan. How To Fix E3 Error On Electric Fireplace? We opened it up to clean it. If it doesnt work, take help from Twin Star customer support. I hope, you will get the solution. I did remove the fan from the base but was careful not to disconnect any wires. It is not obvious which of these is the culprit, so please check each of the following: Error Caused by Safety Features Why is my electric fireplace not working? I then used my leaf blower to blow out the vents and got a lot of debris out. Shutting it off with the main power switch is the best way to reset it. Sometimes, this can happen when the cord is loosely connected to your wall socket. Follow the solutions mentioned below to find a remedy. I unplugged it for about 10 minutes and tried again to no avail. Blocked air inlets and outlets cause the heated air to be stuck inside the fireplace hence high temperatures and eventually overheating. Once I finished I reattach the back panel hoping I fix the problem. Dont switch it back on unless youve taken steps to solve the problem. Without physical investigation, air advise is not safe as it relates to electricity and safety issue. I hope, it will work. If all is okay, unplug your Fireplace for 5 minutes and then plug it back into the main source to see if it is fine. I checked the outlet for power and its fine. How do I clean inside of fireplace? Is there a way to fix it? Hope you will get the solution. The power needs to be disconnected to clean the vent area. Then open up the backside. Dont get worried when you see E3 and E5 errors on your electric fireplace. But if you have a damaged circuit board, you must replace it. Is there something I should check? The logs still glow, but we no longer have a flame effect. How do you clear the error code on an electric fireplace? It is one of the criteria we use to carry a product line. The vent area's dust and debris. When the overheating sensor of the electric fireplaces is triggered, it shows the E3 code on your insert with a temperature icon. If there was nothing blocking it, you should do a full power cycle. When the remote doesnt work (and the batteries arent dead of course), the problem usually lies with the circuit board. Overheat protection has been reset. If your fireplace uses a motor instead of a light bulb, check the motor. Do not restrict the natural airflow of the heater to prevent such malfunction in the future. Reset your insert. If your fireplace has displayed an ER error, it means the outlet is malfunctioning. It might be wobbly as well. My twin star heaters functions all work except the heating element. You can also see these errors with damaged circuit boards. Inspect the fuse on the electric fireplace and replace if necessary. Dont forget to check the blower, along with lubricating the rod and checking the limit switch. FIREPLACE INSERT E3 ERROR CODE. What is annual increase cap discount for flood insurance? If it doesnt work, change it. Use the dry piece of cloth and the stick to clean the air inlets and outlet pipes. Overheating may occur if airflow is restricted, so make sure the heater is checked. The fireplace needs to be checked for faulty wiring. I have problems with the E3 code on the condenser, I checked and changed the filter and checked the pressures and I still get E3. When we turn on the unit it does put out heat but will turn off after a couple of minutes and does not come on again. Dont ignore error codes related to overheating. Ensure the electric fireplace is off the wall and the floor. Even with no shipping this time! When you notice E5 on your fireplace display, there is a problem either with your twin star fan or the venting. Hi I have a Twinstar CFS-S500 it was working beautifully or so I thought. Cleaning Guide. What could the problem be? If you can learn to interpret those error codes, you can identify the problem before crafting an effective solution. Total cost of repair: $27.50. How do you fix E3 error on electric fireplace? Home Decorators Collection Matias 36 in. Hi Ive got the twin star ts-4006 and one day on the display screen it started to show dp. Logs Glowing Without Flame Effect 8. Unplug the air conditioner again and plug it back in. The burnt wire was the hot wire (black) coming in from the plug. Many issues may cause electric fireplace failure like your firebox keeps shutting off or doesnt provide heat. 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