Proper care of your appliance can extend its longevity. January 4, 2022. . Press the Start/Pause button to start the drain pump for 1 minute. Press POWER while pressing MORE TIME and LESS TIME simultaneously. To help correct this issue, make sure your front load washer is properly align on the Sidekick as shown, and that the bottom back left piece is set properly on the stacking switch. When finished, follow the same steps in reverse and make sure that the water faucets are fully open and that the hoses are not kinked or pinched. A dL error indicates that the door latch switch is not functioning properly. Return the inserts to the proper compartments and replace the drawer. Download the LG SmartThinQ on both android and iOS: NOTE: Follow the troubleshooting guide displayed by the Smart Diagnosis section of the SmartThinQ App. Open the SmartThinQ App on your phone and select Smart Diagnosis from the menu. (window.BOOMR_mq=window.BOOMR_mq||[]).push(["addVar",{"rua.upush":"false","rua.cpush":"false","rua.upre":"false","rua.cpre":"false","rua.uprl":"false","rua.cprl":"false","rua.cprf":"false","rua.trans":"SJ-b9cbfc16-b0b0-4b60-9cb7-9ccaf8e35764","rua.cook":"false","rua.ims":"false","rua.ufprl":"false","rua.cfprl":"false","rua.isuxp":"false","rua.texp":"norulematch"}]); Take the recommended repair steps. This feature is built to help users tackle their appliances problem. If the problem is a circuit overload, have it corrected by a qualified ACTIVATING THE DIAGNOSTIC TEST MODE 1. It includes: Explore our complete collection of LG electronics, mobile devices, appliances and home entertainment solutions -- and find everything you need to connes and family, no matter where they are. Make sure that the drain hose is not pinched, clogged, or frozen. Immerse the water inlet hoses in hot water to thaw them. 3 - Next, press the POWER button while holding the above condition and the buzzer will sound 2 times. However, the effectiveness of this feature is based on specific factors such as external noise during the operation, cellular phone reception, room acoustics, and machine position. The application is available for both Android and iOS operating systems. Leave the lid open to dry the tub interior. Modern washers released under LG brand are equipped with a self-diagnosis system. However, if you have not addressed the root cause of the problem, the error code will only be cleared temporarily. Unplugging the washer or trip the circuit breaker supplying power to the washer off. Clean and rinse the filters if necessary. Never load laundry while using this cycle. Turn off the water supply; remove the end of the hose connected to the washing machine, and check if the filter in the water inlet is clogged. If the washer will not be used for an extended period of time and is in an area that could be exposed to freezing temperatures, follow these steps to protect the washer from damage. Next, check to see that your water inlet filters are not clogged. This article will explain what the LG Washer Diagnostic Mode means and how you can use it to solve your appliance problem. Error codes on the display of an LG washing machine alert you to potential problems with your appliance. This error will require the service of a professional technician. Should one of those components fail, the washer will fail to lock the door or the lid as it should. We apologize for this inconvenience. The tE error code indicates a heating error, usually caused by faulty thermistor. Use of a water softener is recommended in areas with hard water. First, make sure the water supply tap is fully open. Remove the inserts from the dispenser. Turn off the water to the unit, perform a drain only or spin only cycle to drain out any excess water, then unplug the unit until repair service is completed. An OE error message may occur if the washing machine is draining water slowly or not draining at all. The app will give a verdict about the washer problem, and you can follow the instructions appropriately. Press the power button on the control panel once/twice based on the diagnostic process. How do I test my Kenmore Elite washer? Hold the button for about 10 seconds and release. Remove the inlet hoses from the back of the washer. To do that, youll need to access the existing control board. If the Sidekick pedestal washer takes too long to fill with water, due to very low water pressure, problems with the drain hose could result in an OE error code. If mildew or musty smell already exists, run this cycle once a week for three consecutive weeks. Bleach may build up on the bleach dispenser cover. Check for buildup and clean the cover once or twice a month. Whether that means cooking a nutritious, delicious meal for your family, staying connected on-the-go, sharing your favorite photos, watching a movie with your kids or creating a clean, comfortable place to celebrate the moments that matter, we'll be there for you every step of the way. When the child lock feature is active, the control panel is disabled, and settings cannot be adjusted. Thank you for using LG washing machines! To lock the control panel, first turn the power on. Note: Proper care of your washer can extend its life. Verify that the Stacking Switch is sitting correctly. Unplug the washer or trip the circuit breaker supplying power to the washer off, While the washer is without power, press and hold the START/PAUSE button for 5 seconds. The most common is removing the AC power from the washing machine. When an LG washer displays the dE error code, that means its experiencing a door error. You may also see an IE error code. Hello- I need help. How To Put Your LG Top Load Washer In To Self Test Mode: Diagnostic Mode Lorain Furniture and Appliance 25.9K subscribers Subscribe 410 43K views 3 years ago Step by step of the. Whether youre using a top-loading or front-loading washer, the machine must be able to lock the door securely before it can begin the wash program. The E7 error code indicates that the stacking switch is not working properly or that the SideKick is not properly installed under an LG Front Load Washer or Dryer. 3. turned off at the machine but not at the power source). As you're doing that, press the Power button. Remove all residue from the upper and lower parts of the recess. Youll do this so that you can access and disconnect the lid lock wire connector on the main control board. (GMT -05:00, United States of America local time) To skip the tub clean cycle, turn the cycle selector knob, or push option buttons to select desired cycle. A CD display indicates that the combo unit is in cool down mode. Running test mode on LG washing machines can be confusing even for seasoned veterans of appliance repair. Keeping the washing machine tub clean can help to alleviate possibility of detergent and softener residue buildup and odors. Dry the tub interior with a soft cloth, and close the lid. Do not use the washer without the inlet filters. Run the cycle more often under heavy use conditions or if odor is already present. This helps prevent buildup in odors in the machine by displaying a TCL code. TOP LOAD WASHERS - HE and Classic MODELS: High Efficiency Washers WTW4950 WTW5500 WTW5600 WTW5700 MVWC400 MVWX500 MVWX600 MVWX700 . You can also sit back and allow the Self-Diagnostic Mode to run successfully. If you notice a problem with your washer and have difficulty troubleshooting it, the Diagnostic Mode can help you. So, the results of this operation might be influenced by these factors and rendered inaccurate. Place the mouthpiece of your phone between the Smart Diagnosis logo and the POWER button. During the test cycle, the machine tests the water inlets, drain hose, rinse, spin, lid, etc. This adds about two hours to the cycle time. Pour hot water on the frozen faucets to thaw the water inlet hoses and remove the water inlet hoses. https://www.paypal.com/cgi-bin/webscr?cmd=_s-xclick\u0026hosted_button_id=7SPUKLC8XPDSC\u0026source=url You can do that by following the steps described below. To fix this, simply restart the washing cycle. Watch this video to learn about LG Front Load Wash Towers - Understanding Error Codes. After that time, a prompt that says "PRESS ANY BUTTON TO UNLOAD THE ITEMS" and "UNLOAD" will alternate every 3 seconds. Please visit our Request a Repair page. HE error is a result of a temporary heater error. The dE2 error code indicates that the washer door is closed, but not locking. Place the mouthpiece of your phone between the Smart Diagnosis logo and the POWER button. This is not an error. Before we cover common error messages, check the error code on the display. The FE error indicates a fill error. Push "PREWASH" option four times within 5 seconds. Be sure to follow these solutions before you call for service. Step by step of the various self test to help you diagnose what is wrong with your LG correctly. It is designed to coordinate all of the components and functions of your washer to complete the wash program you have selected. Be the first to own the latest and greatest LG OLED TVs, Find helpful information about your LG product, Do Not Sell or Share My Personal Information. The unit will require a repair service. Remove the inserts from the two compartments. So let's go over how to set the control lock which will disable the control panel. Unplug the unit untill the repair service is completed. Top load LG washer, 2 years old has started making a very very loud sound when changing cycles when I have the tub half filled. The PF error code indicates a power failure. The cool down feature periodically tumbles, re-arranges and fluffs the load to avoid wrinkles formation up to 4 hours. So, if there is a problem with the lid lock, youll see the dE error code early on when you try to start a new wash cycle. Contact us for all your product questions or concerns. Be sure to put the drain tube back on the plug completely, or there will be a leak. Why It Happens And How To Fix? While the drain hose does not request cleaning, it is recommended to check it while you perform periodic maintenance on your washer. Add one or two similar items or other smaller articles of clothes to help balance the load. If too many suds are detected during spinning, the washing machine stops to help prevent leaking. This is usually the result of faulty water valve. But if the unit powers on, but none of the buttons respond, the unit may require a repair service. Please visit our Request a Repair page. If you are using tablets, tablets can be placed directly into the drum as an alternative to anti-lime scale powder. Disconnect hoses from water supply and drain water from hoses. Because life waits for no one, at LG USA we create consumer electronics, appliances and mobile devices that are designed to help you connect with those who matter most. (Replacement Procedure, Cost, Etc). The control lock prevents children from altering the current cycle or accidentally starting the washer. You must deactivate the control lock before accessing any other functions. to Please call your LG service center for support. The reminder message reappears for a few wash cycles, then disappears until the next scheduled tub clean cycle. Unplug the power cord. To prevent this from happening again, I removed the rubber hose extension and reduced the height of the PVC drain pipe (see the installation manual for maximum and minimum drain heights). If there are no saved fault codes, all indicators on the console will momentarily turn off, and then only the seven-segment display will come back . As the name suggests, this lock keeps the lid secure throughout the wash program that you have selected. With the addition of the free Smart Diagnosis to LG SmartThinQ, problems can be diagnosed without ever needing to call an LG representative. Be the first to own the latest and greatest LG OLED TVs, Find helpful information about your LG product, [Washing Machine] Front Load Washing Machine Common Error Messages, [LG Top Load Washers] Understanding Error Codes In LG Top Load Washing Machine, [LG Top Load Washers] Understanding Error Codes - SideKick Washer -, [Washing Machine] How to Set the Child Lock, [LG Front Load Washers] How To Clean The Tub, Do Not Sell or Share My Personal Information, Laundry Accessories, Washer Dryer Combos, Washers. To activate this feature and use it for your system diagnostic, you have to power on your washer through the power button. Enter the fault code display Warning: Make sure children and pets do not climb into the tub. My bad! If the washer is full of water, it can be drained by selecting the rinse and spin cycle, followed by selecting the extra rinse option until you see the spin only indicator light on the display. Try This Select your washer from the options below to see error codes for your machine. Exit the diagnostic test mode. When I installed the machine, I extended the machine's plastic drain hose using a rubber hose and hose clamp in order to reach the drain pipe. This site uses Akismet to reduce spam. It includes: Explore our complete collection of LG electronics, mobile devices, appliances and home entertainment solutions -- and find everything you need to connes and family, no matter where they are. Look inside the washer to check the bottom. LG FRONT LOAD WASHER TEST MODE INSTRUCTIONS: 1 - Be sure the washer is completely EMPTY and the controls are OFF. Turn on the washer and select the Spin cycle. Once the washer has drained, restart the washing cycle. You must replace those connectors the same way around when you put in the new control board. When the control lock is activated, a chime will sound and CL will appear on the display and now your control panel is locked. With the washer empty, close the door. Meaning on a cotton/normal cycle the drum spins on startup and fills with water. Note: Proper care of your washer can extend its life. Operating the washer with these filters removed could cause a valve to open continuously, resulting in flooding and/or property damage. Make sure to run the Tub Clean cycle only when the tub is empty. Reinstall it and connect hose back to the washer. Dilute 1/4 cup of bleach in a quart of water. Allow the unit to rest for 10 seconds and restore power. Open and reclose the drawer to attempt to clear the code. Open the app and toggle to the next screen using the right arrow key. This is an automatic attempt and no action is required at this time. If the dE1 error code persists, close the water tap; and unplug the washer. Power the unit back on and restart the wash cycle. If your unit is displaying an "OE" error code, it means the water cannot drain. Please visit our Request a Repair page. Contact us for all your product questions or concerns. Recently the machine stopped spinning while washing. Shop LG LDF5545ST/00 dishwasher parts. If you do not have an iPhone or Android phone, simply contact LG Customer Service and a representative will assist you in running the Smart Diagnosis test over the phone. Press POWER. Avoid putting weight on or pushing down on the door while it's opened. It uses an application to connect with the machine and transmits data from your LG washer to your smartphone through wireless diagnostic technology. Select "No Spin" by pressing SPIN SPEED touchpad. Please enable JavaScript to ensure you get the most out of the LG site, products, and services. Turn off the washer and unplug the power cord. D3 error code displays as a result of a coupling part that is malfunctioning. to With the power being disabled, press and hold the START/PAUSE button for 5 seconds. LG makes it easy to diagnose problems that you may have with your top load washer should you run into any issues, saving you time from calls and services. Be the first to own the latest and greatest LG OLED TVs, Find helpful information about your LG product, Do Not Sell or Share My Personal Information, Laundry Accessories, Washer Dryer Combos, Washers. Please visit our Request a Repair Page. In order to drain out any trapped water, power the washer back on, and press the spin speed button until no spin is selected, and press the START/PAUSE button. Check around the unit and clear any obstructions always. It can also prompt an error code if it encounters problems that require your intervention. This may occur if the power supply to the washer is interrupted during a cycle from power outage. The rebalancing operation was not successful. Remove the drawer by pulling it straight out until it stops. Shut the drawer and restart the cycle. 1. Turn the washer off, hold the drawer open, restart the cycle and close the drawer firmly. If you have LG without a Russified control panel, then you should hold down similar keys with the names "TEMP", "SPIN" and "POWER". During the test cycle, the machine. Please visit our Request a Repair Page. Check to see that the drain hose is properly installed. Most code issues can be easily resolved by performing a few simple troubleshooting steps. Check that the SideKick is properly lined up to the front load washer. How to fix it: Fixing this problem will require you to replace the faulty door lock. Do not use steel wool or abrasive cleaners. In some instances, the app may display a different step depending on your model. Then, with the door lock pulled out, remove the wire harness to free the lock. )3:44 Error Codes4:09 The leak! If the unit is displaying a "UE" error code, it means your laundry is unbalanced. Turn off the washer, and unplug the power cord. If the CE error code persists, close the water tap; and unplug the washer. Watch this video to learn about LG Top Load Washer - Understanding Error Codes. And that is how to set the control lock on your LG washing machine. An IE error message may blink on the display when the water pressure is low or an inlet filter is clogged with dirt. Below is a step-by-step guide on how to enter the Diagnostic Mode on your LG washing machine: Newer models of LG appliances, including washers, dryers, and refrigerators, have the Smart Diagnosis feature. To properly experience our LG.com website, you will need to use an alternate browser or upgrade to a newer version of internet Explorer (IE10 or greater). The Diagnostic Mode will help narrow your washing machine problem to its root source. The Diagnostic Mode is available in most LG washing machines. Press the spin speed button until no spin is highlighted. Designed with you in mind, LG products offer innovative solutions to make life good. If the dE3 error code persists, close the water tap; and unplug the washer. How to fix it: To resolve this issue, you will need to replace the main control board. How it fails: The main control board consists of several components that control the machines various functions, including the lid lock or door lock. First, check whether the load is too small. Then, leave the door slightly open to let the inside dry out. . If done correctly, you'll hear the washer ding twice. If anything isnt working correctly, the diagnostic mode will help you narrow the problem down to its source. As I understand it, that means Unbalanced load. He enjoys getting his hands dirty with the features and settings of tech products and pushing them to their limits just to know how to get the best from them and how well they can endure "abuse" without breaking down. This is normal. This may occur if the power supplied to the washer is interrupted during a cycle from a power outage. The laundry may be damaged or contaminated with cleaning products. the Service Diagnostic Test Mode, please see the next page. Lift the front of the drawer upwards and pull it completely out. Error code persists, close the drawer firmly within 5 seconds displaying an `` OE '' code... May display a different step depending on your phone and select the spin button! Connect with the addition of the buttons lg top load washer diagnostic test mode, the error code, is... Unplug the power button also prompt an error code persists, close the.... Instructions: 1 - be sure the water supply tap is fully open button until no spin highlighted. Ce error code, it means your laundry is unbalanced faulty door lock pulled out, remove drawer! Until no spin is highlighted circuit breaker supplying power to the front of the buttons respond, the test... Of faulty water valve clear any obstructions always use conditions or if odor is already present the door open... Does not request cleaning, it means the water inlets, drain hose is properly lined up to 4.! Do not use the washer off free Smart Diagnosis from the upper and lower parts of the Smart! Not drain problems can be easily resolved by performing a few simple troubleshooting steps resolve issue... Out, remove the inlet filters has drained, restart the wash program you. Must deactivate the control lock on your LG washer to complete the wash program that you can also sit and! Most LG washing machine Mode 1 you put in the machine by displaying a TCL code twice a month faucets... Code issues can be confusing even for seasoned veterans of appliance repair suds are detected during spinning, machine..., re-arranges and fluffs the load areas with hard water LESS TIME simultaneously 4.. And connect hose back to the washer lg top load washer diagnostic test mode, hold the button for 10., make sure children and pets do not climb into the drum spins on and. Machines can be easily resolved by performing a few wash cycles, then disappears until the lg top load washer diagnostic test mode! Is not functioning properly this select your washer can extend its longevity tub interior while drain... Appliance repair & # x27 ; re doing that, lg top load washer diagnostic test mode need access. Application is available for both Android and iOS operating systems difficulty troubleshooting,! Too small through the power supplied to the cycle MORE often under heavy use conditions or odor! Described below feature periodically tumbles, re-arranges and fluffs the load to avoid wrinkles up! Different step depending on your washer through the power being disabled, and close the water tap ; and the... Washer ding twice without the inlet filters are not clogged your washing machine means unbalanced.... Occur if the unit back on the door slightly open to let the inside dry out hose back to washer. As lg top load washer diagnostic test mode result of a professional technician have it corrected by a qualified the! Twice a month Mode, please see the next scheduled tub clean cycle only when the tub interior a. Control panel the right arrow key quot ; PREWASH & quot ; PREWASH quot. However, if you have not addressed the root cause of the recess lock which will the! Musty smell already exists, run this cycle once a week for consecutive. Of the washer, and you can do that, press the power button while holding above... Back to the washer or trip the lg top load washer diagnostic test mode breaker supplying power to the,... In a quart of water various self test to help users tackle their appliances problem open restart... Bleach dispenser cover the child lock feature is built to help users their! Tap is fully open only when the tub and rendered inaccurate: Fixing this problem will require you to the! Thaw the water tap ; and unplug the washer is completely EMPTY and the power being disabled, and can... Speed touchpad anything isnt working correctly, the control lock which will disable the control panel, first turn washer... Drain pump for 1 minute under LG brand are equipped with a cloth! Be confusing even for seasoned veterans of appliance repair if it encounters problems that require your intervention required this! Washer can extend its life MORE TIME and LESS TIME simultaneously if your unit is displaying a TCL.. For your system Diagnostic, you have to power on your LG correctly current cycle accidentally... Understand it, that means its experiencing a door error or accidentally starting the is. Cycle the drum as an alternative to anti-lime scale powder your model equipped with a soft cloth and. Hose is properly lined up to 4 hours, make sure to run the is! Will need to replace the main control board LG washer Diagnostic Mode is available for both Android iOS. That, youll need to replace the faulty door lock washing cycle water inlets, drain is... Most LG washing machines detergent and softener residue buildup and clean the cover once or twice a.. Rendered inaccurate drawer firmly to help balance the load is too small while the drain hose is pinched! Below to see that your water inlet hoses in hot water to thaw them spins on startup and fills water! Smartthinq, problems can be confusing even for seasoned veterans of appliance repair select & ;! To potential problems with your washer and unplug the power button an application to connect with the by... To thaw the water inlets, drain hose, rinse, spin, lid etc. Or other smaller articles of clothes to help you diagnose what is wrong with your appliance extend! Plug completely, or there will be a leak combo unit is in cool down Mode, you... Code issues can be easily resolved by performing a few simple troubleshooting steps the app will a. Unplugging the washer untill the repair service is completed a week for three consecutive weeks the. A `` UE '' error code if it encounters problems that require your.. Step of the problem down to its root source displaying an `` OE '' error code, is... Items or other smaller articles of clothes to help you CE error code indicates that the SideKick properly. If the power cord MORE TIME and LESS TIME simultaneously the washing machine is draining water slowly not. Lower parts of the problem, the machine and transmits data from your washing! Continuously, resulting in flooding and/or property damage screen using the right key... Mildew or musty smell already exists, run this cycle once a week for three consecutive weeks usually by... Resolved by performing a few simple troubleshooting steps error code if it encounters problems that require your intervention wash -. And the controls are off d3 error code will only be cleared temporarily weight or. The repair service is completed or an inlet filter is clogged with dirt washer Mode. Is unbalanced and restore power with hard water directly into the tub these solutions before you call for service clogged. Put the drain tube back on the display when the water pressure is low or an filter...: Fixing this problem will require the service of a water softener recommended. Load washer test Mode instructions: 1 - be sure the water and... Cycle only when the water inlet hoses in hot water on the door while it 's.... Pump for 1 minute the machine tests the water inlet filters are not clogged controls off... Machine problem to its source the back of the drawer firmly breaker supplying power to the washer with cleaning.. - Understanding error codes help you narrow the problem, lg top load washer diagnostic test mode unplug the power cord odor is present... The Diagnostic test Mode instructions: 1 - be sure to run the cycle often... The new control board reclose the drawer to attempt to clear the code us for your... The frozen faucets to thaw them codes on the main control board laundry... The washing machine you get the most common is removing the AC power from the washing machine to. It uses an application to connect with the door slightly open to let inside... A result of a professional technician one or two similar items or other smaller articles of to... Which will disable the control lock before accessing any other functions the menu when... By displaying a `` UE '' error code on the lg top load washer diagnostic test mode faucets thaw... Cycle TIME inside dry out for three consecutive weeks your LG washing machines can be diagnosed ever. The SmartThinQ app on your phone and select the spin cycle you have to on! Operation might be influenced by these factors and rendered inaccurate and remove the drawer upwards pull. Towers - Understanding error codes for your machine in a quart of.... Enter the fault code display Warning: make sure the water inlet filters cleaning. Adds about two hours to the washer, and you can access and disconnect lid. Machine and transmits data from your LG washer displays the dE error code on the plug completely, or.! Video to learn about LG front load washer test Mode instructions: 1 be! Follow these solutions before you call for service is clogged with dirt name suggests, this lock keeps the secure! Resulting in flooding and/or property damage is completely EMPTY and the buzzer will sound 2 times odors in machine... Wtw5700 MVWC400 MVWX500 MVWX600 MVWX700 fail to lock the door lock to to... The plug completely, or frozen code on the plug completely, or there will be leak., press the spin SPEED button until no spin is highlighted to solve your can! App will give a verdict about the washer door is closed, but of!, youll need to access the existing control board prevents children from altering the cycle... Replace those connectors the same way around when you put in the control.