We are offering a rebate for customers based on the manufacture date and model of the recalled washer in exchange for the purchase of a new washer from Samsung or any other brand. Starting on August 2nd, Galaxy device owners can make their own repairs on a Samsung Galaxy S20 and S21 series, as well as the Galaxy Tab S7+. Call CPSCs Hotline at 800-638-2772 (TTY 301-595-7054). Deaths, injuries, and property damage from consumer product-related incidents cost the nation more than $1 trillion annually. The details are sketchy, but based on images and Samsungs initial synopsis, the washing machine top can sudden detach from the washing machine chassis while in use, posing a chance of harm from impact.. Thank you. Please check with your terms and conditions for details. If all information is correct, click SUBMIT . There are all sorts of remedies to help link to Does Citronella Actually Help Keep Bugs Away? Cycles, settings, and features on your Samsung washing machine. This recall involves several models of Samsungs top-load washers with super speed wash. EASY! Get the best deals and the best advice dropped right in your inbox. Copyright Agence France-Presse, 2016 unable to get their recalled appliance repaired. Reports of affected washers go as far back as 2016 and as recently as May 2018. Instructions on how to check whether a washers software has been updated can be found here https://www.samsung.com/us/support/tlw-sw-update. The Model and Serial Number are in two locations: Note: It is very important to enter the correct Model Number and Serial Number to obtain the correct result. Arrange for a service visit at home, schedule a walk-in appointment or mail your device in for a repair. Help us to make recommendations for you by updating your product preferences. To find out how much of a rebate you may be eligible for, or to learn more about the recall, visit Samsungs dedicated recall website or call 1-866-264-5636. Growing up, she learned everything from home repairs to design, and wants to share her tips with you. Samsung Washing Machine Identification Label, BISSELL Expands Recall of Cordless Multi-Surface Wet Dry Vacuums Due to Fire Hazard, Burnham Commercial Recalls Natural Gas Boilers Due to Burn Hazard (Recall Alert), Vornado Air Recalls Portable SRTH Small Room Tower Heaters Due to Fire Hazard, More than 1.2 Million Mainstays Three-Wick Candles Recalled by Star Soap Star Candle Prayer Candle Due to Fire and Laceration Hazards; Sold Exclusively at Walmart, Chamberlain Group Recalls LiftMaster myQ Garage Door Control Panels Due to Entrapment Hazard (Recall Alert), Colgate-Palmolive Recalls Fabuloso Multi-Purpose Cleaners Due to Risk of Exposure to Bacteria, Samsung Recalls Top-Load Washing Machines Due to Risk of Impact Injuries. Thank you for providing your information. Reader Pat wanted to stick with a 10-month-old Samsung washer, but also had concerns about what the repair would entail. Credit: The Home Label Kit also includes two warning labels to apply to the washer as a reminder, as well as a user manual supplement with additional safety instructions. Click Ok if you wish to continue to the website; otherwise, click Cancel to return to our site. All for the less than $15 cost of this kit! The recalled products can contain Pseudomonas species bacteria, including Pseudomonas aeruginosa and Pseudomonas fluorescens, which are environmental organisms found widely in soil and water. An additional label is located on the rear of the washer. I now have a Samsung washing machine that someone gave me(free!) The model and serial numbers are found on the washer's label attached to the inside of the top lid. Other owners have reported more meager rebates. Click next to e-mail us. Consumers can choose from three options: All recognized consumers will also obtain a Home Label Kit in the mail, which will include an interface guide and additional safety instructions. Our priority is to reduce any safety risks in the home. . Manufacturer's Website. Because the bedding is dripping wet when the cycle is over, John says it takes three or more hours to dry in the dryer. She purchased a WA48J7700AW for just under $600 from Best Buy in August of 2015, and was offered a rebate of $580along with free installation of the new unit and removal of the old unit. What is the problem? Our nationwide network of authorized service partners all have high rates of customer satisfaction and by working with them we are able to provide in-home service to consumers affected by this recall faster than we traditionally would have been able to. I asked the homeowner if they were throwing it away. There are no instructions with the kit, so IF you are planning on installing the kit yourself, I recommend doing an online search for repair videos. Your average wait time on this line is approximately 20 seconds. Samsung has mailed more than 2 million Home Label Kits to our known customers. The washing machines have controls in the middle or at the back. Arrange for a service visit at home, schedule a walk-in appointment or mail your device in for a repair. However, after some searching, I found a good video by Samsung. CPSC does not control this external site or its privacy policy and cannot attest to the accuracy of the information it contains. We'll be in touch soon. Samsung Electronics America Inc. (SEA), in cooperation with the U.S. Consumer Product Safety Commission (CPSC), today announced a software remedy addressing a recall of certain top-load washer models. Samsung has mailed more than 2 million Home Label Kits to our known customers. Q9. Wi-Fi equipped machines should remain plugged in to their power source. The link you selected is for a destination outside of the Federal Government. Brand New. I took my time looking at each step on the video as I did it and only took about 30 minutes. Consumers who have not connected their Wi-Fi equipped washer to the internet should visit https://www.samsung.com/us/support/tlw-sw-update/ for instructions on how to download the software repair through SmartThings app. All Wi-Fi equipped washers that are plugged in and actively connected to the internet will automatically download the free software repair over-the-air, via SmartThings app. Still can't find the answer you're looking for? Kelly tell Consumerist that shes tried to get Samsung to provide answers for the excessively wet clothing since December. When I expect Samsung to visit my home to repair my washer, an employee from another company comes. Our records indicate that there is an invalid serial number registered. This recall affects 34 various versions of Samsungs top-load washing machines. 4330 East-West Highway Bethesda, MD 20814, Contact Us: 800-638-2772 (TTY 800-638-8270) The bacteria can enter the body if inhaled, through the eyes, or through a break in the skin. Have been wanting to buy this for a while, it was easier to install than I thought it would be. We bought these machines based on their ability to do large and heavy duty loads, and if we are not able to do that as advertised they should give us all 100% refunds so we can buy new machines from someone more reputable than Samsung., I cant spend all day just waiting for the sheets to dry. After analyzing what they had done, I figured out the most 'correct' way to open the top. The majority of Samsung washers come with a one-year basic warranty. Consumers who have not connected their Wi-Fi equipped washer to the internet should contact Samsung for instructions on how to download the software repair. Federal law prohibits any person from selling products subject to a Commission ordered recall or a voluntary recall undertaken in consultation with the CPSC. Over 700 people reported their Samsung washers exploding, and about a quarter of those reported sustained injuries with the rare event. If you have any questions, feel free to contact us at 866-264-5636, 9:00am to 6:00pm (ET), Monday through Friday.Saturday/Sunday:Closed. Home > Voluntary Recall of Certain Top-Load Washers. Call CPSCs Hotline at 800-638-2772 (TTY 301-595-7054). If you have any questions . Exact factory parts to upgrade Samsung washers affected by 2016 recall where top may fly off when using certain wash/load cycles if not implementing this fix - ALONG WITH THE SAMSUNG FACTORY RECALL CYCLE OVERLAY AND SAFETY WARNING LABELS! Let us help! Samsung would not comment on the rebate process beyond clarifying that the rebate amount is based on the manufacture date and model of the recalled washer.. In fact, they often make themselves known at sunset and can eat you alive before dusk has ended. and it has the recall standard satisfied. Your Account. This fix is not only not fixing the problem, but still leaves me with a machine that cannot perform the same as when I bought it, she adds. Watch our helpful videos to get the most out of your Samsung products. The demonstration is referenced in a blog post on the firms website, complete with a screen shot of Lichtman holding a piece of a washing machine. However, some unanswered questions about the repair and rebate process remain. The candle wicks can burn too close to the side of the container, causing the glass to break, posing fire and laceration hazards. Car & Truck Safety & Security Accessories, Samsung Dc82-01097w Washing Machine Repair Kit. We have taken several steps to significantly expand our capacity to provide free in-home repairs to consumers as quickly as possible by working with several nationwide service partners. $46.62. Please follow the instructions included and apply the new warning labels and the new control panel overlay as soon as they arrive. How does the Home Label Kit work? The top of the washer just pops off. How long will I need to wait to get an appointment for my recall repair? An additional label is located on the rear of the washer. This is a recall of certain Top-Load washers manufactured between March, 2011 and October 2016. eally the hardest part of this repair iswell there is not a truly hard part. $11.95. Those concerns grew after he received a Home Label Kit, which modifies the text on the washers control panel by changing the Bedding cycle to read Jeans, and modifies the Waterproof cycle to read Bedding/Waterproof., What this basically means is that owners are not to use the old bedding cycle anymore, even though the recall problem was repaired! he wrote. Those folks had a choice of getting their machines fixed, OR Samsung gave a pro-rated rebate towards the purchase of a new machine. and Ice Maker Installation Kit. Click Ok if you wish to continue to the website; otherwise, click Cancel to return to our site. Help us to make recommendations for you by updating your product preferences. The serial number you entered appears to be incorrect. Q7. Free standard shipping, exclusive offers and financing options. Find the most common problems that can cause a Samsung Washing Machine not to work - and the parts & instructions to fix them. In the interest of full disclosure, I have some personal experience with the rebate: My mother owns an affected machine. Call Samsung at 866-264-5636 between 8 a.m. and 10 p.m. or by phone toll-free at 833-916-4555 from 8 a.m. to 12 a.m. If your washer had only one label, make sure to include the picture of the back of the washer. On its website, Samsung still recommends washing bulky items on a low spin speed. Include the original sales receipt for the new washer. I saw a Samsung Washer pushed to the curb. As a result of the explosion, some people were injured. Customers who want a Samsung washer would then receive an extra loyalty incentive of up to $150 towards purchasing a new Samsung washer. If you elect to receive a free in-home repair, an authorized technician will install structural reinforcements to the washer and apply the Home Label Kit if you have not already done so. Install your Samsung washing machine. Get Notified About Each Recall via Email. Customers should contact Samsung to see whether their washer has been recalled. Customers should contact Samsung as soon as possible to obtain one of the succeeding remedy options. The washers were sold in white, black, champagne, and ivory colors and include model series. . The Samsung WF45T6000AW is part of the Washing Machines test program at Consumer Reports. The kit will include a new control panel guide (excluding mid-control models), two warning labels and step-by-step instructions for applying them to the machine, and a user manual supplement. (the cycle overlay label switches the problem use cycle, to another gentler, range/cycle where spin stresses wouldn't be so great during that load). The recalled products can contain Pseudomonas species bacteria, including Pseudomonas aeruginosa and Pseudomonas fluorescens, which are environmental organisms found widely in soil and water. The company, the world's biggest maker of smartphones, recalled some 2.5 million Note 7s in 10 markets following complaints that its lithium-ion battery exploded while charging, and then had to expand that as reports emerged of replacement phones also catching fire. View Complete Recall Details. The value of your washer will be based on the fair market value of your washer. Consumers that choose a Samsung washer will receive an additional loyalty incentive up to $150 towards a new Samsung washer purchase.The Samsung loyalty amount is reflected in the amount printed on the rebate form as the "Samsung Washer Purchase" rebate amount. That depends on your location. Please check the serial number, and then enter it again. Samsung will provide an exchange rebate if you choose to purchase a new washer. Q12. The Home Label Kit includes step-by-step instructions for applying additional safety information to the machine. (look up Samsung 'explosions') Samsung has received 51 reports of smoking, melting, overheating or fire involving the washers; 10 of which resulted in property damage. Note: Please enter the Email address and Phone number you previously used to register your product. Looking for a replacement part? What can I expect of my in-home repair process? Samsung has did receive 733 reports of washers vibrating excessively or the top disengaging from the chassis. Delayed ignition and/or flame rollout can occur with the boilers, posing a burn hazard. Samsung has promised a free in-home repair for all recalled machines, plus a one-year warranty extension on the entire washer. Q1. Please enter the correct serial number. * Email address is used for notifications only. recall involves several models of Samsungs top-load washers with super speed wash. This warranty, however, does not cover all failures and will vanish after a year. This is determined by the model and age of your washer. Dishwasher drain hose loop with check valve. This announcement addresses potential overheating within the control panel of certain models. Samsung at http://www.samsung.com and http://www.samsung.com/us/support/tlw-sw-update or by phone toll-free at 833-916-4555 from 8 a.m. to 12 a.m. Voluntary Recall of Certain Top-Load Washers. ADD TO CART. Delayed ignition and/or flame rollout can occur with the boilers, posing a burn hazard. The kit will include a new control panel guide, two warning labels and step-by-step instructions for applying them to the machine, and a user manual supplement. Sorry, there is insufficient stock for your cart. Additionally, consumers who purchased a recalled washer in the last 30 days of this recall announcement are eligible for a full refund from their original place of purchase. 5/13/2022 LIFE SAVERS Gummies, Multiple Flavors . There are all sorts of methods out there. This is not a fix, says one owner, Pat, noting that the new cycle leaves a bunch of water in her laundry. EASY! Samsung Washer Repair - Will Not Complete Spin Cycle - Suspension Rod ApplianceVideo.com 208K subscribers Subscribe Like Share 193K views 4 years ago This video shows you how to Diagnose and. Whole repair takes between 30 minutes and an 60 minutes. (look up Samsung 'explosions') I watched three separate videos, each showing a different 'Authorized' Samsung repair technician. Front Load Washers are not affected. What are the terms of the manufacturer's warranty? Product Information. Samsung sent a tech to fix the washer as per recall repair instructions. Not only can you find the exact replacement part you need from Whirlpool, Kenmore and more - but our quick 1-2 day shipping will have your appliance back on its feet in no time! The first option is a free in-home repair that includes reinforcement of the washer's top. Editor's Note: This article originally appeared on Consumerist. These specific models were assembled and sold in the U.S. between June 2021 and December 2022. I found several. * For Samsung Supplies information go to: * For S.T.A.R. ET. These specific models were assembled and sold in the U.S. between June 2021 and December 2022. Consumers whose washing machines do not have Wi-Fi capability should immediately stop using the washer and contact Samsung directly for a free dongle to plug in, download, and install the software repair. I purchased an extended warranty on my current washer, will I be able to transfer or get a refund from where I purchased the washer? Genuine OEM Part # WPW10545278 | RC Item # 3527803. The Consumer Product Safety Commission website has a complete list of the affected models. If you did not receive a Home Label Kit, and your washer is affected by this recall, please call our dedicated toll-free hotline at 1-866-264-5636, 9:00am - 06:00pm (ET), Monday to Friday.Saturday/Sunday:Closed Q10. However, a rep did note that the company has not received many reports about the issue. Verified purchase: Yes | Condition: Pre-owned. Consumers can choose (1) a free in-home repair that includes reinforcement of the washers top and a free one-year extension of the manufacturers warranty; (2) a rebate to be applied towards the purchase of a new Samsung or other brand washing machine, along with free installation of the new unit and removal of old unit; or (3) a full refund for consumers who purchased their washing machine within the past 30 days of the recall announcement. Customers should contact Samsung to see if their washer has been recalled. . I am really disappointed in the quality of this washer. Its very easy to do with a youtube video as a guide. The CPSC reports that in 2016 there was a class action lawsuit against 2.8 million Samsung washers because they were prone to exploding. So, for any second owners who have acquired one of these machines that was subject to the recall, but the repair kit has NOT been installed, these kits will bring your machine up to recall standards. CPSC's work to ensure the safety of consumer products has contributed to a decline in the rate of injuries associated with consumer products over the past 50 years. Gain access to exclusive offers and perks, apps and services, world-class customer support and more. ET, or online at www.Samsung.com and click on the recall notice at the top of the page for more information. Such events present a smoking, melting, overheating, or fire hazard to the product and consumer. Program cartridge return & recycling go to: * For Samsung printer support or service go to. item 6 NEW Samsung Washer Repair Kit DC82-01097W, NEW Samsung Washer Repair Kit DC82-01097W. Copyright 1995-2023 SAMSUNG All Rights Reserved. The heaters have a miswiring due to a manufacturing error which can cause the tower heater to overheat, posing a fire hazard. Select your Model Number in the list that appears. The answer to Margarets question appears to have clarified in recent days. For information on the class action settlement visit www.washermdlsettlement.com. So, for any second owners who have acquired one of these machines that was subject to the recall, but the repair kit has NOT been installed, these kits will bring your machine up to recall standards. This, Samsung says, will ensure that users select a reduced-speed spin cycle for certain settings, such as bedding, bulky, or water resistant items. Contact us online through chat and get support from an expert on your computer, mobile device or tablet. After that, the installation is easy. Sorry, there is insufficient stock for your cart. Samsung has a nationwide network of authorized service partners which perform Samsung washer repairs. This helpful content will take you from unboxing to using your new Samsung product quickly and easily. We added you to the list. The washing machines have mid-controls or rear-controls. An email with a confirmation link was sent to you. Call on Payne Appliance Repair for GE appliance repair in Michigan. This recall affects 34 different models of Samsung top-load washing machines. The rebate amount is determined by the model and date of manufacture of the recalled washer. U.S. Consumer Product Safety Commission Samsung has promised a free in-home repair for all recalled machines, plus a one-year warranty extension on the entire washer. When applied as instructed, the new control panel guide included in the kit will ensure that users select a reduced-speed spin cycle for washing bedding, bulky or water-resistant items. Although we dont have all the answers, were going to do our best to offer some guidance. Consumers should check with Samsung to see if their washer is recalled. All known consumers will also receive a Home Label Kit that includes a control panel guide and additional safety instructions in the mail. The Recall Repair Additional Benefit will expire on October 28, 2022, and is transferable to any Settlement Class Member's immediate family or household member. They each did it differently. Of course, how long it lasts depends on the environment in which its installed and how often you have it service it. Our care team is standing by to assist you with any questions, at 1-866-264-5636. Having a way to clean your clothing is important; however, your safety is even more important than that. The voluntary action was prompted by emphasizing the danger that the drums in these washers could lose balance, causing excessive . But now the lid is broken right at the left hinge. Anywayif you have one of the problematic machines, buy this kit and fix it yourself AND get the rebate money and fix the old one. "Samsung Major Home Appliances" are limited to dishwashers, clothes dryers, ranges, and refrigerators. February 08, 2019. The candle wicks can burn too close to the side of the container, causing the glass to break, posing fire and laceration hazards. Until the repair is finished, the washer is exchanged, or the Home Label Kit is installed, Samsung and the CPSC advise owners of the recovered washers to wash bedding, water-resistant, or bulky items on the delicate or waterproof cycles. Watch our helpful videos to get the most out of your Samsung products. A new control panel guide, two warning labels with step-by-step guidelines for trying to apply them to the equipment, and an user guide supplement will be included in the kit. The circuit board inside the vacuums battery pack can overheat and smoke, posing a fire hazard. We respect your privacy. ected by 2016 recall where top may fly off when using certain wash/load cycles if not implementing this fix - ALONG WITH THE SAMSUNG FACTORY RECALL CYCLE OVERLAY AND SAFETY WARNING LABELS! Before you mail in your rebate form, please remember to: Should you have any questions, please contact us directly at 1-866-264-5636 so that we can help. Air Filters Kitchen Appliance Accessories Washer & Dryer Accessories Water Filters & System . Do Not Sell or Share My Personal information. In collaboration with the U.S. Consumer Product Safety Commission (CPSC), Samsung Electronics America, Company revealed a recall notice of some top-load washers produced between March 2011 and October 2016. Another recall for Samsungthis time, exploding washers. If you have any questions regarding this recall, you can contact us at 1-866-264-5636 and we can help you. Note: Individual Commissioners may have statements related to this topic. Fits models Samsung top-load washer models: 3282689, AP5623264, PS4221572, EAP4221572, PD00007282, DC97-16350C, WA400PJHDWR/AA-01, WA400PJHDWR/AA-02, WA400PJHDWR/AA-03, WA422PRHDWR/AA-02, Recommendations are independently chosen by Reviewed's editors. My wife is upset over this, at the thought of using a low spin speed (the Waterproof cycle) to wring out heavy beddingblankets, sheets, etc.. Our trained network of authorized service providers has already successfully repaired hundreds of thousands of top load washers. The manufacturer's warranty includes parts and labor for manufacturing defects in materials and workmanship. Reviews. Toll-Free Consumer Hotline | Time: 8 a.m. - 5.30. p.m. Most service contracts allow for a pro-rated refund minus claims. I found several. Fast, easy checkout with Shop Samsung App. 4330 East-West Highway Bethesda, MD 20814, Contact Us: 800-638-2772 (TTY 800-638-8270) Free standard shipping, exclusive offers and financing options. Linking to this external site does not constitute an endorsement of the site or the information it contains by CPSC or any of its employees. Will consumers automatically receive a Home Label Kit? BISSELL Expands Recall of Cordless Multi-Surface Wet Dry Vacuums Due to Fire Hazard, Burnham Commercial Recalls Natural Gas Boilers Due to Burn Hazard (Recall Alert), Vornado Air Recalls Portable SRTH Small Room Tower Heaters Due to Fire Hazard, More than 1.2 Million Mainstays Three-Wick Candles Recalled by Star Soap Star Candle Prayer Candle Due to Fire and Laceration Hazards; Sold Exclusively at Walmart, Chamberlain Group Recalls LiftMaster myQ Garage Door Control Panels Due to Entrapment Hazard (Recall Alert), Colgate-Palmolive Recalls Fabuloso Multi-Purpose Cleaners Due to Risk of Exposure to Bacteria, Samsung Recalls Top-Load Washing Machines Due to Fire Hazard; Software Repair Available, http://www.samsung.com/us/support/tlw-sw-update. 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