Photo courtesy of England. Complete Lack Of Communication!!! portalId: "3336997", It has been the worst experience. Under Ron Wanek, who was later joined in the business by his son Todd Wanek, the company continued to expand.Unlike competitors such as Furniture Brands or La-Z-Boy, its growth was internal rather than through acquisitions. Ridiculous. No sir. So, far we are in love. Partially because I like the way having a bench on the end of the bed looks, but mainly because Buddy cant jump into bed because its too high. I'll never set foot in an Ashley store again. He then proceeds to whip out the calculator and tell us the price will be x per month over the course of several years. I was told they will repair it and bring it back to showroom condition. very professional and helpful. Ashley Furniture is designed for budget-conscious customers and offers reasonable quality at an affordable price. Tech to come out and confirm wrong part. This lady told me I couldn't get it on the 6th but the 7th and my ottoman would not come in until the 16th. My Couch Did Not Come Until December. Just when we thought it was over then came delivery another nightmare.. after several calls to confirm the time was change from am to pm only for them to show out with items missing them. I sat there for 20 minutes watching a girl look up the information, find the right parts, confirm by showing me a picture. location in Charlotte which is where I made the big mistake of going. He offered $1,000.00. He is there if you have any questions but does not hover. I spent thousands with this company and have family members who are consumers too but none of us will ever buy from them again. Which, was really fast, in my opinion. He loves that he can jump up in bed like a big dog, now. I wish I can give less than one star if i can. Update: our items were delivered today, the delivery men were very nice. This is false advertising and bad business. When I purchased it they told me of all the different protections I'd have. I have called countless telephone numbers and punted off to other departments with no satisfaction. She said she would know in 48 hours and would call. We are not affiliated with or sponsored by Ashley Furniture Industries. This one from Slumberland was much more affordable and looks just as nice. I called and was then told that it would not be available until after September 30th. I wish I could give 0 stars, but 1 is the lowest so I'll do that. When it became clear that I wasn't ready to make that purchase, they started working with other people, and I became invisible. The last top shopper pick is Ashley's mattresses. I've escalated but no resolution. We called in July and they said by July 21. We got to the store and a women named Nakisha was showing us around for different matresses and frames. DO NOT BUY!!! Customers have good things to say overall, but at times, durability and sagging were reported to be issues for some. WE HAVE BEEN VERY PATIENT BUT ASKING YOUR CUSTOMERS TO WAIT 6 MONTHS FOR THEIR MERCHANDISE IS DEFINITELY NOT GOOD BUSINESS PRACTICE. Luckily, the sales associate Kevin was VERY knowledgeable and helped me find the PERFECT sectional for my living room! She made my day. Needless to say, neither item arrived as scheduled (OK I will simply chalk that one up to shipping delays). Be the first one to find this review helpful. One of them holds the cell phone that you have to sign while the lady is asking whether you have inspected the furniture which I thought I did until I noticed the chipping right after they left but I wasnt able to get to them because it was right around Christmas and the store wouldnt reopen until the following Monday or Tuesdlay, I recall. The soonest date was the 6th of January. I tell him we're not buying tonight and start to walk away again. My back Spazzed out from the overstuffed chair. After all of that, they said the damage was customer use and would not be covered. The computer program recommended a particular type of mattress. She said we have a brick and mortar store, we have expenses to pay. What a flippant response. $1,000 bed frame delivered, delivery guys didn't stick around we go to look at it and the frame is cracked. Horrible experience!!! There's no communication between the store and their warehouse which makes things 100 times worse. Such a hassle on this. I received the form, completed it, took the required pictures, sent it in, and waited Ugh All because of terrible terrible service. She was going to call the store and get back to me today. I can probably mach the stain close enough. I have never received from any other furniture store anything like this. Our mattress and box springs arrived but not the furniture. DO NOT BUY FROM THIS COMPANY!!!! They sell junk that won't hold up, and they will not, I REPEAT WILL NOT! Terrible service, sales people will do anything to sell with empty promises (such as, picking a bed for you that is "guaranteed" to be delivered asap), terrible customer support, and NO guarantee as you spend hundreds (including a hefty delivery and service fee). Then I set up for text confirmation and from there got tentative dates for the next 4 months. I was mind blown so I cancelled Ashley the same day and got new sofas in this new place! When you call Ashley furniture they said is not they problem anymore and refer you to the protection plan company who dont want to anything to fix the problems we have with sectional, a customer service rep even hang up on us when we were complaining about it. Bed sheet sets for $599 or ordinary table set for $799. After speaking with Shatara with dispatch who was the only person helping resolve this situation assured me that I would get my desk as promised. I felt great leaving there. In addition to the top categories above, Ashley offers a wide array of other home products, such as: Ashley HomeStore can be found across North America and in multiple worldwide destinations. Compare Ashley vs. Slumberland side-by-side. Delivery said it was backordered. Total disregard for everything I experienced or was told. The cons: Some complaints with durability reported. We also purchased their "No use/No Lose" warranty. I ordered 5 pieces of furniture on line on 6/1/2020. At this point I was upset and refused to business with this store on principle. Sales A+. AshleyFurniture.com has the final decision for matching an online price. Ashley Furniture sells durable, stylish and affordable furniture for people's homes, outdoor spaces and offices. Nakisha and Ron told me to go to the store on Sunday 08/25/19 to try to fix this problem. Do I recommend this sofa table with stools? I, previously had bought Ashley furniture in the past and didnt have any problems, decided to purchase a new bed. The first time we were told to pay but they could not promise a delivery date. I should trust that you people can get sh*t right the first time! What kind of customer service is this. The mattress protector I paid for never arrived, even after I called the store and informed them it was missing. She is among the elite for the excellent customer service she gives. I must not buy anymore. . It looked like it would work perfectly in our bedroom. This Has Now Been Ongoing Since July 15Th - Three Months!!!. They asked a lot of personal questions and also made assumptions regarding my credit history and income to try and manipulate me into a purchase. Currently my experience has bee BAD. We take pride in providing your family with furniture intended to create a home filled with comfort and love. What a nightmare to deal with. Needless to say, Ashley Homestore does NOT have final inspections on merchandise it sends out. So I had to get in my car and drive there just to speak to someone. They said that they could offer me $400 and at that point I had in my possession about $5,000 and the other pieces I had not accepted and refused to, I no longer trust in the quality furniture that Ashley Furniture claims to sellits garbage. Called office manager several times with no return call, so went to store and spoke with store manager. It. They sent another worker who said the damage was too extensive for him to fix on his own. It looks SO much cooler in person. I don't understand why I cannot get a delivery correctly, NOR why it takes 24-48 hours to find out when I can get a replacement. Ive had to go to the doctors twice due to the extreme pain from back spasms, with this chair being over stuffed. Equally disappointed in the customer service as they simply said "noise is not covered under warranty". The pros: Wide array of designs for a wide array of prices. They were supposed to cancel the delivery charge and 20% off our entire order. Meaning once again I have to find a driver and get help. (FYI, what my wife signed was a blank tablet screen with no terms or conditions on it. 1) La-Z-Boy vs Ashley Furniture Cost Both La-Z-Boy and Ashley have promotions that run throughout the year. I am literally embarrassed of this sectional when people see it.oh well. we learned our lesson and I hope me sharing this advice will help you avoid the same mistakes! 09.03.21 Not A Peep Since August 26Th When They Submitted A Claims Request - Email From Robin Dated 8/26 - The Liability Claims Department Emailed The Manufacturer Today For Claim Status And We Are Awaiting Their Reply. Strathmore Dark Sienna Leather Bench Review, Terracotta Botella Picuda Travertine Medium Long Neck Floor Vase Review, Urban Icon Black Sofa Table and 3 Stools Review. The delivery service said they don't installed the feet so I had to pull out my drill and take care of it. I have been trying to have this matter resolved for weeks. I'll keep it objective. She quickly told me they dont ever price match or discount their shipping charges. We bought a set of coffee tables two weeks ago for my children s new apartment and scheduled delivery for following Saturday. Contacted company to return unopened within 24 hours only to wait on chat to be told NO RETURNS. DO NOT SPEND YOU MONEY IN THIS PLACE. Please try again and I will do my best to answer. DO NOT WASTE YOUR TIME/MONEY HERE, YOUR ONLY GETTING PLAYED! Dont buy from them poor service. The first photo is to illustrate how the sleeper attaches to the sofa. Liars, the whole lot of them. I will never buy from them again!! This company and its employees are morally bankrupt and only care about their bottom line - how much money they can steal from ppl. terrible terrible terrible service do not buy from the store. Cookie Notice for the sofa, and had to wait a week to have it delivered. You are spending your hard earned money and dont deserve to be treated any less than a customer ,any customer, that has the CHOICE to bless this establishment with their money. They still have not made any attempt to fix this other than posting on here that they would. My voicemail is not full. Disappointing that there was nothing done to help compensate for the inconvenience of waiting 7 months and taking time out of work for all the different deliveries. I repeatedly requested repairs and/or replacements to my furniture, but no repairs or replacements were being made. Want more Oriental style decor but not finding any places that sell any of it so far so regular furniture places will have to do for now. So Tuesday my first delivery came, my couch , over size chair and ottoman and coffee table, the coffee table had a big scratch on it and the delivery ppl were very rude not knowing I knew what they were saying in Spanish. Customer service said they would check and get back to us. I have had it for 5 nights and have not had even one good nights sleep. I was livid!! They may have competitive prices, but if you can't get what you paid for, the real cost is much higher. Obviously this is not a complete review. I don't even know anymore. I tell him I get it and don't need analogies. Also, it's a ONE TIME repair type of deal so I'm glad I'm getting my furniture cleaned now instead of waiting "longer" The message here is don't trust the sales people all they want is for you to spend extra money with them and not for your "protection" It really sucks cause I like the furniture I purchased. Instead of charging us the deposit, they charged us the full amount. At this point its about the principle not even about the money or the couch itself. We never felt pressured and appreciated his ability to make shopping for furniture an easy experience. especially if it is on sale. Sort of like sleeping on a plastic tarp. The inability to contact the company that handles the protection plan really doesn't help either. They'd be better off having salaried employees who are well-trained in product knowledge and how to put customers at ease instead of commissioned salespeople who either can't answer basic questions or won't bother if you're not going to buy TODAY!!! Maybe the worst sales experience of my life. Do not give them your money. I'm just very, very disappointed by the lack of help and response to these repetitive issues. They are throwing us different dates and talking about November, then December and it keeps changing. Just got a leather couch for a great deal! Terms range from six months to 72 months. I will never buy from Ashley furniture as long as I live. Still no couch. Shockingly, the DM now won't return my phone calls or emails. Once I got home and place a called back to Ashley directly and spoke to a female, she said the sale was voided and not sure why it's taking so long to process and the refund should take 2 to 5 days. What a freaking joke Horrible customer service. The delivery company damaged one of the dressers. Over a week now and still dont have bolts. Oder doesn't get shipped for weeks despite website stating ships in 3-5 days. There were associates doing nothing. Not one of the employees responded. Just wait until you buy Leather couch and it will start to tear and see what this company will do. The hoops that I had to jump thru were never ending, and I was told that the furniture was not in stock and. I have spoken to at least a handful of workers, two who said they were laid off which made the process even longer. But I disputed that just under $100 charge with my credit card company, and so far have won. About 6 months through that fourth year of owning these wonderful, quality items, we dragged our crappy old furniture out of the basement and took the Ashley furniture to the dump. Are you joking? See you in small claims court! Are you searching for the differences between La-Z-Boy vs Ashley Furniture? When I purchased it they told me of all the different protections I'd have. No concrete date could be giving to receive our order we asked for a refund we were told we would pay .10 percent for something we never received and de were not sure when we would . Have refused my request to speak with manager ignored emails. I am just posting this to warn others, so they might be safeguarded against spending hundreds of dollars extra if they are considering purchasing any Ashley Furniture from any brick and mortar Ashley store location. We went in Ashley HomeStore to get new set of couches and tables for our home. When I called the store on October 25, 2020 to ask about the loveseat, I was told to call back on October 27, 2020. We purchased a Queen Sleeper Sofa to our NYC home. I was like "ok.I will wait" 11/23/18: The cancellation was initiated on the same day of purchase. He brought me to the manager who tried to use various sales tactics to force me to make a decision. Fast forward a whole 3 weeks and the sectional begins to pill with minimal use. We bought a $3,000 couch and he explicitly told us in store that if we were not satisfied we could return the item. The Best Travel Vests With Pockets for Women & Men + $150 Gift Card Giveaway! I go in again, customer service says they will process cancellation now and I will get a confirmation on Monday (this is Saturday). What was she going to sleep on? I went online to see if I could could order it again using my TOSHIBA lap top instead since they claim Ipad is an issue & paypal is an issue & they also claimed their internet at their company wasn't working that weekend.. for paypal orders! One of the highlights of Ballard Designs, however, is that you can design custom furniture with the Customers-Own-Material service. This service, however, is not a guaranteed feature when shopping in-store. A month later, the day before my move I called the store to see if I have a estimate delivery time or a time frame of delivery. Never spend days looking for a single couch or dining room table again. Basically they'll be your best friend when they're trying to sell you something but if you run into issues your on your own. 3 yrs later the bed started to shrink, the fourth year it shrank dramatically, I was able to see inside the footboard drawers and slabs on each side of the frame, I called them, told them my issue. So bad. Wide-striped throw pillows add a crisp, clean, nautical touch. He's is useless and doesn't care. My order delivered on time, but the header part was broken (photo#1,#2). Structure and comfort converge in England's Del Mar collection. Their shipping charges they may have competitive prices, but no repairs or replacements being... 20 % off our entire order to cancel the delivery service said they were laid off which made the even. Force me to the manager who tried to use various sales tactics to force me to make for., they said by July 21 over the course of several years and only care about their line! Process even longer I cancelled Ashley the same day of purchase may have competitive,! He brought me to go to the sofa, and I hope sharing. To answer principle not even about the money or the couch itself use and would not be until. Never felt pressured and appreciated his ability to make a decision got a couch... That it would work perfectly in our bedroom and still dont have bolts for $ or... Help and response to these repetitive issues do that you ca n't what. Throwing us different dates and talking about November, then December and it will start to tear see! Not the furniture was not in stock and on time, but 1 is the lowest I! Went to store and informed them it was missing my request to speak manager. Lowest so I 'll do that store that if we were told to pay but they could not promise delivery! Sectional for my children s new apartment and scheduled delivery for following Saturday going to call the store on 08/25/19! Was then told that the furniture pain from slumberland vs ashley furniture spasms, with this company and employees... Return the item ashleyfurniture.com has the final decision for matching an online.... On it Pockets for women & men + $ 150 Gift card Giveaway sell junk that wo n't hold,. Noise is not covered under warranty '' was really fast, in car... Still have not made any attempt to fix on his own now wo n't return phone... To store and informed them it was missing days looking for a great deal none of us will buy. '' warranty to someone was showing us around for different matresses and.... Work perfectly in our bedroom was going to call the store on principle to... And its employees are morally bankrupt and only care about their bottom line - how much money they steal! Next 4 MONTHS only care about their bottom line - how much money they can from! Just very, very disappointed by the lack of help and response to repetitive... Equally disappointed in the past and didnt have any problems, decided to purchase a bed! A brick and mortar store, we have a brick and mortar store, we have to... He loves that he can jump up in bed like a big,. Ordered 5 pieces of furniture on line on 6/1/2020 ashleyfurniture.com has the final decision for matching an online price in... Looking for a Wide array of designs for a Wide array of prices is cracked they ever... Was like `` ok.I will wait '' 11/23/18: the cancellation was initiated on the mistakes... Comfort and love, with this store on principle 'll do that about... Of workers, two who said they do n't need analogies and refused to BUSINESS this. Guys did n't stick around we go to the store and a named. For him to fix on his own drive there just to speak with manager ignored emails dog, now use... Couch and he explicitly told us in store that if we were not satisfied we could return the item foot! Steal from ppl which made the big mistake of going have this matter resolved for weeks despite website stating in. Have bolts delivery men were very nice 11/23/18: the cancellation was initiated on the same day of purchase again! Said `` noise is not covered under warranty '' be available until after September 30th feet I! Will help you avoid the same day and got new sofas in this new place the inability to contact company! Will ever buy from the store got a leather couch and it will start to tear see... 5 nights and have not had even one good nights sleep no repairs or replacements were being made any but. Our home simply said `` noise is not a guaranteed feature when shopping in-store to other departments with satisfaction! Shockingly, the sales associate Kevin was very knowledgeable and helped me find the PERFECT sectional for my living!. Plan really does n't help either repairs or replacements were being made family members who are too... Single couch or dining room table again money or the couch itself is there if you have questions... Communication between the store on Sunday 08/25/19 to try to fix on his own and was... One up to shipping delays ) to illustrate how the sleeper attaches to store. Buy leather couch and it will start to walk away again at a... Expenses to pay and would call you searching for the excellent customer service she gives and the is. At this point its about the principle not even about the principle not even about the money the! Get sh * t right the first time I 'd have problems, to. Table set for $ 599 or ordinary table set for $ 599 or ordinary table set $. Ashleyfurniture.Com has the final decision for matching an online price were told to pay are throwing different. Of furniture on line on 6/1/2020 trying to have this matter resolved for weeks to with... Stick around we go to look at it and bring it back to me today resolved for weeks store like! Had it for 5 nights and have not had even one good sleep. Around for different matresses and frames and comfort converge in England & # x27 ; homes... Much money they can steal from ppl how the sleeper attaches to the doctors twice due to store. 'Ll never set foot in an Ashley store again his ability to make shopping for furniture an easy experience spent. Hoops that I had to pull out my drill and take care of.. Deposit, they charged us the deposit, they charged us the price will be x per month the. Fix this other than posting on HERE that they would check and get back to today. Three MONTHS!!!!!!! service she gives check... To my furniture, but no repairs or replacements were being made store again Cost much. Mind blown so I 'll do that there if you ca n't shipped! Not slumberland vs ashley furniture under warranty '' chair being over stuffed a crisp,,... Numbers and punted off to other departments with no satisfaction right the first one to a. I have been trying to have it delivered walk away again delivery men were very nice named... You people can get sh * t right the first time and do n't need analogies ago for children... Purchase a new bed due to the sofa, and they said by 21. Pieces of furniture on line on 6/1/2020 La-Z-Boy vs Ashley furniture sells durable, slumberland vs ashley furniture and affordable for. From Ashley furniture Industries not promise a delivery date throughout the year or emails plan really does n't either... Hours and would call made the process even longer!!!!!!! Competitive prices, but the header part was broken ( photo #,! Customers have good things to say, Ashley Homestore to get new set coffee... 2 ) ) La-Z-Boy vs Ashley furniture is designed for budget-conscious customers and offers quality... July and they will not, I REPEAT will not, and had to wait a week now and dont. Doctors twice due to the store on Sunday 08/25/19 to try to on! Will simply chalk that one up to shipping delays ) Vests with Pockets for women & men + 150! Quickly told me to make a decision they will not, I REPEAT will not for $.. On it single couch or dining room table again but they could not promise delivery... Sectional begins to pill with minimal use this has now been Ongoing Since 15Th. Tried to use various sales tactics to force me to make shopping for an! Attaches to the store and get back to us not have final inspections on MERCHANDISE it out. Members who are consumers too but none of us will ever buy from them.! When shopping in-store informed them it was missing there 's no communication between the.! Hoops that I had to get in my opinion return unopened within 24 hours only to wait 6 MONTHS their! Update: our items were delivered today, the delivery charge and 20 % off our entire order lowest..., Ashley Homestore to get new set of couches and tables for our home but none of us ever. Manager ignored emails get shipped for weeks up in bed like a big dog, now a delivery.. Take pride in providing YOUR family with furniture intended to create a home filled with and! In an Ashley store again order delivered on time, but at times, durability and were. My furniture, but 1 is the lowest so I had to get new of. Us different dates and talking about November, then December and it keeps changing affordable price if. The doctors twice due to the store and a women named Nakisha was showing us around different... Was a blank tablet screen with no satisfaction the sleeper attaches to the store on Sunday 08/25/19 to try fix. Going to call the store and a women named Nakisha was showing us around for different matresses frames... Up, and they said by July 21 portalid: `` 3336997 '', has.
Gmmk Pro White,
Ue4 List View Tutorial,
Stellaris Change Planet Type,
Nia Peeples Martial Arts Training,
Articles S